Every lead gets a real reply.
In minutes. Around the clock.
Apex BDC picks up the first text, call, and email for your dealership. Your coordinators spend their day with the buyers ready to come in — not the ones who filled out a form at 11 p.m.
Built with dealer GMs · A2P 10DLC compliant · Works with VinSolutions, DealerSocket, and CDK
An extra set of hands your BDC has been asking for.
Not a replacement for your coordinators. The first response layer that keeps the pipeline warm until one of your people is the right call.
A lead lands
A form fills at midnight. A text hits your BDC number. A caller has one question before they'll drive over. Apex catches all of it in one place instead of five.
Apex responds first
Within a minute, on the channel the buyer chose. It answers the everyday questions — price, availability, hours, trade process — and asks the next question a good coordinator would ask.
Your people take it from there
The moment a buyer is ready for a test drive, a trade number, or a real conversation, the thread lands with the right rep — with the full history attached.
The lead that came in overnight is already in a real conversation before you open.
Most deals are lost between the click and the callback. Apex closes that gap without adding a shift to your schedule.
The lead that came in at 2 a.m. doesn't sit until morning. The one that came in during a full showroom doesn't wait until your team catches up.
Your best coordinator on their best day — that's the response every buyer gets, whether it's Tuesday morning or Saturday night.
Follow-ups happen on the cadence your team wishes they had time for. Nobody gets forgotten because someone else called out sick.
Whichever way a buyer reaches out, someone is on the other end.
One BDC across three channels. Same tone, same information, one timeline per lead — so nobody starts a conversation twice.
- Text
Two-way SMS on your BDC number. Real replies, not blast templates. Buyers text like they'd text a friend, and Apex answers the same way.
- Voice
Picks up the calls your team can't get to. Confirms appointments and runs day-before reminders. Sounds like a coordinator, not a phone tree.
- Email
Handles the longer questions buyers still send late — trade details, financing, availability across the group.
Your people, at the moments that decide the sale.
Apex knows what to answer and, more importantly, what to hand off. Trade numbers, financing specifics, an unhappy repeat customer — the thread lands with the right coordinator with everything the buyer already said, before your rep says hello.
Know what happened with every lead. Not roughly. Exactly.
Nothing about how Apex works is a black box. If a deal fell out, you can see exactly where and why — and change the rule for next time.
- Every conversation, in one place
Text, voice, and email against a single lead timeline — not spread across four tabs and someone's memory.
- Live listen, live jump-in
Watch a conversation happen. Take it over in one click when your gut says a human should.
- Rules you set
Which questions Apex can answer. Which need a person. Which get escalated to a manager. All visible, all editable.
- Reviewable after the fact
Every reply and every call is saved. Coach with actual transcripts, not what someone remembers happened.
- Danielle R.· Cars.com · SMSSaturday 10:00 am — Silverado LTAppointment set2m
- Marcus P.· AutoTrader · VoiceAsked about trade payoff on '21 4RunnerNeeds a person6m
- Jenna K.· Website form · SMSConfirming color options on the RAV4 XLEApex handling11m
- Andre W.· Facebook · EmailPriced-out request routed to ElenaHanded to rep24m
- Priya S.· Cars.com · SMSSent financing pre-qual linkApex handling38m
Compliance and audit trail are the product, not an afterthought.
A BDC that touches thousands of buyers a month can't run on vibes. Every message Apex sends is registered, consented, quiet-hours aware, and logged against the lead — so your GM, your compliance lead, and your carrier are all working from the same record.
- CRMs
- VinSolutions · DealerSocket · CDK · Elead · Reynolds · Dealertrack
- Voice & SMS
- Twilio A2P 10DLC · verified sender IDs
- Data residency
- US-hosted infrastructure · encrypted in transit and at rest
Every dealership rooftop provisioned on a compliant messaging brand and campaign before a single text goes out.
No outbound texts or calls between 9 pm and 8 am local to the lead — enforced at the orchestrator, not by hoping a rep remembers.
Opt-in evidence saved against every lead. STOP and HELP handled automatically and honored across every channel.
Every message, call recording, and system decision is written to an immutable lead timeline your managers can review at any time.
Fits the stack your dealership already runs.
Two-way CRM sync, appointments written back to your BDC calendar, and clean handoff in the tools your reps already open every morning. No new screen for your team to babysit.
Priced for the deals you're currently missing.
Text, voice, follow-up cadences, CRM sync, manager review, unlimited leads.
Book a walkthroughWhat every dealer principal asks first.
No. Apex BDC is the first response layer your team already wishes it had. Your coordinators still own the relationship — they just stop starting every conversation from behind.
See what Apex would have done with last week's leads.
A 20-minute walkthrough on your dealership's own inbox. No slides, no pitch deck. Bring a manager, we'll show you what got missed and what Apex would have said instead.